Customs & Compliance

EU TAXES & CUSTOMS 

On the 1st January 2021 the UK left the EU. In accordance with the deal, EU customers purchasing from our online shop will no longer be charged UK VAT (20% rate). Instead, they will be charged the relevant VAT on the goods for their destination country for orders up to 150 EUR via the IOSS system, meaning no additional taxes or duties to pay at customs. For orders above 150 EUR, all taxes and duties owed will be due when they arrive at their destination. It is recommended that to avoid any unexpected costs, you place multiple smaller orders if needed so that they fall below the 150 EUR threshold. If you have any questions or issues regarding this please do get in touch and we will endeavour to resolve them as swiftly as possible. Thank you for your patience and understanding.

USA IMPORT TARIFFS

Import tariff charges are now added to your cart at checkout (10% for all items made in the UK) and parcels sent DDP (delivery duty paid) so no additional charges are due on delivery.

PACKAGING RECYCLING INITIATIVES 

We are compliant with the Verpack-G Packaging Law in Germany.

GPSR (GENERAL PRODUCT SAFTEY REGULATIONS)

For all products sold by John Arbon Ltd, trading as John Arbon Textiles, the following information applies for orders shipping to the EU and other relevant countries:

 Manufacturer & Customer Support:

John Arbon Ltd
Address: Unit 5&6 Hacche Lane Business Park,
South Molton EX36 3JB, UK

Website: www.jarbon.com
Email: shop@jarbon.com
Phone: +44 1769579861

Authorised Representative for GPSR only:

Easy Access System Europe
Address: Mustamäe tee 50, 10621 Tallinn, Estonia
Email: gpsr.requests@easproject.com 

Product categories and relevant information:

Textile Products – including yarns, fibre tops, wool blankets and cotton bags. All yarns and fibre tops are 100% wool unless otherwise stated on label.

Paper Products – including books, patterns, shade cards and jigsaw puzzles.

Cardboard, Metal and Plastic Products – including stash cans/storage containers and stickers.

Metal Products – including enamel and metal badges. Not suitable for small children – not a toy.

For more information, safety documentation or queries please contact shop@jarbon.com.