Delivery and Returns
We offer Free Shipping on all UK orders over £35.00
Our international shipping prices are permanently reduced for orders over 500g – please see prices below.
INFO FOR OUR EU CUSTOMERS
On the 1st January 2021 the UK left the EU. In accordance with the deal, EU customers purchasing from our online shop will no longer be charged UK VAT (20% rate). Instead, they will be charged the relevant VAT on the goods for their destination country for orders up to 150 EUR via the IOSS system, meaning no additional taxes or duties to pay at customs. For orders above 150 EUR, all taxes and duties owed will be due when they arrive at their destination. It is recommended that to avoid any unexpected costs, you place multiple smaller orders if needed so that they fall below the 150 EUR threshold. If you have any questions or issues regarding this please do get in touch and we will endeavour to resolve them as swiftly as possible. Thank you for your patience and understanding.
INFO FOR OUR US CUSTOMERS
Import tariff charges are now added to your cart at checkout (10% for all items made in the UK) and parcels sent DDP (delivery duty paid) so no additional charges are due on delivery.
DELIVERY INFORMATION
Delivery within the UK is either via Royal Mail 24 or Parcelforce Next Day. Courier delivery requires a signature, and will be delivered within 48 hours from shipping confirmation.
Prices for Europe and the Rest Of World are sent via Royal Mail Tracked services. Please be aware that if you are ordering outside the EU, you may be charged customs fees before your order is delivered. However, as you will not be charged the VAT that UK/EU customers pay, in most cases things tend to cost about the same.
Please also be aware that our website does not process international orders over 2 volumetric kgs. If the items in your basket are displaying no shipping option, then it will be because they are over 2 volumetric kgs, or may not be available in your country. Please either split your order into two separate orders, or pop us an email and we will be able to assist.
We endeavour to ship all in stock products within 48 hrs Monday to Friday. If the product is out of stock, then we will need to process / spin up another batch for you. If this is the case then we will contact you to advise you of the earliest delivery date. For any very urgent orders or queries please email or phone us. At exceptionally busy times or during a pre-order please note that there may be a delay on your shipment being processed due to volume of orders or items not yet being available (usually after our Virtual Mill Open Weekend in July, and for our Annual pre-order in August). We do not guarantee any delivery timeframes due to the volatility of international postal services.
If you are ordering online then the delivery charges will be calculated for you and added when you check out. If you are ordering by post or email please be aware that we will add the appropriate charge to your order.
DELIVERY PRICES – all calculated on volumetric weight
Large Letters are flat parcels, so orders with just books and/or shade cards. Please either split your order into two or contact us via phone (+44 (0)1598 752490) or email (shop@jarbon.com) to arrange postage if you need to place a larger order and we can quote for courier services.
DELIVERY in the UK - sent via Royal Mail or Parcelforce
Large Letter = £2.00
Up to 200g = £4.00
Up to 1kg = £5.00
Up to 5kg = £8.00
Mainland UK items over 200g will be sent via 48 hour courier (Parcelforce). Items under 200g (and non mainland UK) will be sent via Royal Mail 24.
DELIVERY in the EU - sent via Royal Mail Tracked services
Large Letter = £4.50
Up to 200g = £9.00
Up to 500g = £11.00
Up to 1kg = £6.50
Up to 2kg = £8.00
Parcels valued under 150 EUR will be sent using IOSS DDP (delivery duty paid) services, parcels valued over 150 EUR will be sent via regular tracked services and will be subject to import tax and duties on arrival.
DELIVERY to USA … sent via Royal Mail Tracked DDP services
Large Letter = £6.00
Up to 200 g = £12.00
Up to 500 g = £16.00
Up to 1 kg = £11.00
Up to 2 kg = £14.00
All parcels to the USA will be sent DDP (delivery duty paid) where tariff charges have been paid at time of order so will not incur additional import charges.
DELIVERY to Rest Of World … sent via Royal Mail Tracked services
Large Letter = £6.00
Up to 200 g = £12.00
Up to 500 g = £16.00
Up to 1 kg = £10.00
Up to 2 kg = £12.50
All shipments to ROW are sent without any taxes or duties paid so may be subject to import fees on arrival.
RETURNS
If you are unhappy with your purchase for any reason, please return the goods to us (unused and in saleable condition) within 28 days of receipt, for exchange or refund, stating your reason for return. Refunds or exchange items will be sent once receipt of the returned item(s) has been confirmed and the condition checked. Please note, items returned that are not faulty or otherwise our responsibility will not have postage costs refunded.
Digital products cannot be refunded or returned.
If you wish to cancel an order that has not yet shipped, all costs will be refunded at time of cancellation via the website or within a reasonable period if requested via email or phone.
Refunds may take several days to appear in your account, please wait 5 business days after you have been informed of a refund being completed for it to arrive. All refunds will be made back to the original payment method.
Please note: all postage and packaging costs are the customer’s responsibility when returning items. We cannot be held responsible for goods lost or stolen in transit.
Return address:
John Arbon Textiles
Units 5&6 Hacche Lane Business Park
South Molton EX36 3JB
United Kingdom