Delivery and Returns

We endeavour to ship all in stock products within 48 hrs Monday to Friday. If the product is out of stock, then we will need to process / spin up another batch for you. If this is the case then we will contact you to advise you of the earliest delivery date.

For any very urgent orders or queries please email (shop@jarbon.com) or phone us: +44 1769 579 861

At exceptionally busy times or during a pre-order please note that there may be a delay on your shipment being processed due to volume of orders or items not yet being available (usually after our Virtual Mill Open Weekend in July, and for our Annual pre-order in August).

Orders are sent via Royal Mail 24 (under 200g or non-mainland UK) or Parcelforce 48 (over 200g mainland UK, requires signature)

POSTAGE RATES
Orders over £35 = Free
Large Letter* = £2.00
Up to 200g = £4.00
Up to 1kg = £5.00
Up to 5kg = £8.00

* Large Letters are flat parcels, so orders with just books and/or shade cards.

If you need to place a larger order, please either split your order into two or contact us via phone (+44 (0)1598 752490) or email (shop@jarbon.com) to arrange postage and we can quote for courier services.

TAXES & CUSTOMS DUTIES
We use the IOSS system, which means:

• EU orders under €150 will be charged the relevant VAT for their destination country at checkout, meaning no additional taxes or duties to pay at customs.

• EU orders above €150 will have taxes and duties due when they arrive at their destination. It is recommended that to avoid any unexpected costs, you place multiple smaller orders if needed so that they fall below the €150 threshold.

If you have any questions or issues regarding this please do get in touch and we will endeavour to resolve them as swiftly as possible.

DELIVERY RATES
Orders are sent via Royal Mail Tracked services

Large Letter* = £4.50
Up to 200g = £9.00
Up to 500g = £11.00
Up to 1kg = £6.50
Up to 2kg = £8.00

* Large Letters are flat parcels, so orders with just books and/or shade cards.

If you need to place a larger order, please either split your order into two or contact us via phone (+44 (0)1598 752490) or email (shop@jarbon.com) to arrange postage and we can quote for courier services.

VERPACK-G COMPLIANCE
We are compliant with the Verpack-G Packaging Law in Germany.

GPSR (GENERAL PRODUCT SAFETY REGULATIONS)
For all products sold by John Arbon Ltd, trading as John Arbon Textiles, the following information applies for orders shipping to the EU and other relevant countries:

Manufacturer & Customer Supports
John Arbon Ltd
Address: Unit 5&6 Hacche Lane Business Park,
South Molton, EX36 3JB, UK
Website: www.jarbon.com
Email: shop@jarbon.com
Phone: +44 1769579861

Authorised Representative for GPSR only:
Easy Access System Europe
Address: Mustamäe tee 50, 10621 Tallinn, Estonia
Email: gpsr.requests@easproject.com

Product categories and relevant information:

Textile Products – including yarns, fibre tops, wool blankets and
cotton bags. All yarns and fibre tops are 100% wool unless otherwise stated on
label.

Paper Products – including books, patterns,
shade cards and jigsaw puzzles.

Cardboard, Metal and Plastic Products –
including stash cans/storage containers and stickers.

Metal Products – including enamel and metal
badges. Not suitable for small children – not a toy.

For more information, safety documentation or queries please
contact shop@jarbon.com.

TARIFFS
Import tariff charges are now added to your cart at checkout (10% for all items made in the UK) and parcels sent DDP (delivery duty paid) so no additional charges are due on delivery.

DELIVERY RATES
Orders are sent via Royal Mail Tracked DDP services

Large Letter* = £6.00
Up to 200 g = £12.00
Up to 500 g = £16.00
Up to 1 kg = £11.00
Up to 2 kg = £14.00

* Large Letters are flat parcels, so orders with just books and/or shade cards.

If you need to place a larger order, please either split your order into two or contact us via phone (+44 (0)1598 752490) or email (shop@jarbon.com) to arrange postage and we can quote for courier services.

TAXES & CUSTOMS DUTIES
All shipments to ROW are sent without any taxes or duties paid so may be
subject to import fees before delivery.

DELIVERY RATES
Orders are sent via Royal Mail Tracked services. We do not guarantee any delivery timeframes due to the volatility of international postal services.

Large Letter* = £6.00
Up to 200 g = £12.00
Up to 500 g = £16.00
Up to 1 kg = £10.00
Up to 2 kg** = £12.50

*Large Letters are flat parcels, so orders with just books and/or shade cards.

**Our website does not process international orders over 2 volumetric kgs. If the items in your basket are displaying no shipping option, then it will be because they are over 2 volumetric kgs, or may not be available in your country.

If you need to place a larger order, please
either split your order into two or contact us via phone (+44 (0)1598 752490) or email (shop@jarbon.com) to arrange postage and we can quote for courier services.

If you are unhappy with your purchase for any reason, please return the goods to us (unused and in saleable condition) within 28 days of receipt, for exchange or refund, stating your reason for return. Refunds or
exchange items will be sent once receipt of the returned item(s) has been confirmed and the condition checked.

Please note, items returned that are not faulty or otherwise our responsibility will not have postage costs refunded.

Digital products cannot be refunded or returned.

If you wish to cancel an order that has not yet shipped, all
costs will be refunded at time of cancellation via the website or within a
reasonable period if requested via email or phone.

Refunds may take several days to appear in your account,
please wait 5 business days after you have been informed of a refund being
completed for it to arrive. All refunds will be made back to the original
payment method.

Please note: all postage and packaging costs are the
customer’s responsibility when returning items. We cannot be held responsible
for goods lost or stolen in transit.

Return address:

John Arbon Textiles

Units 5&6 Hacche Lane Business Park

South Molton EX36 3JB

United Kingdom