Delivery & Returns
Postage and packaging charges are based on the total value of your order.
- STANDARD DELIVERY in the UK … sent via Royal Mail 1st class post or 1st class recorded post
Up to £2.00 is £1.00 postage
- COURIER DELIVERY in the UK (mainland only) … sent via Interlink (DPD)
Up to £30.00 is £6.00 courier
- DELIVERY in the EU … sent via Royal Mail Airmail class post
Up to £2.00 is £1.00 postage, plus £4.00 extra surcharge
- DELIVERY outside the EU … sent via Royal Mail Airmail class post
Up to £2.00 is £1.00 postage, plus £6.00 extra surcharge
If you are ordering by post or email please add the appropriate charge to your order. If you are ordering online then the P&P charges will be calculated for you and added when you check out.
Standard Delivery prices within the UK are either Royal Mail 1st Class Recorded Delivery or Parcel Post including insurance and packaging. Prices for Europe and the rest of the world are standard Royal Mail Airmail Post. All our orders delivered by Royal Mail within the UK will require a signature on delivery. Some orders may be sent via courier, rather than Royal Mail if appropriate, even if courier not selected – in which case we will notify you via email.
Courier delivery will be delivered one day after confirmation of the order by ourselves. Any order placed after 11am will be processed on the next working day. Unfortunately we do not have an option to select courier delivery outside the UK mainland. All our orders delivered by courier will require a signature on delivery.
All in stock products are despatched within 48 hrs Monday to Friday. If the product is out of stock we will contact you to advise of earliest delivery date. Orders received after 2pm will be processed next working day.
For any very urgent orders or queries please e-mail or phone us.
If you are unhappy with your purchase, for any reason, please return the goods to us (unused and in their original packaging) within 10 days of receipt, for exchange or full refund, stating your reason for return.
Please note: all postage and packaging costs are the customer’s responsibility when returning items. We cannot be held responsible for goods lost or stolen in transit.
John Arbon Textiles & Fibre Harvest - British makers of unisex socks, yarns and fibres
As John Arbon Textiles we are a small family-run business, nestled in North Devon producing a wide range of luxury socks in the UK. Sister company, Fibre Harvest, uses traditional worsted machinery to process & spin fine quality British yarns ... one of only a handful of small scale Worsted Mills still operating in the UK.
Our production concept is simple – a return to the old style of textile manufacture ... sourcing raw fibre (locally wherever possible) & converting it in Britain into high quality hand knit yarns & the very sock yarn used to knit our luxury British made unisex socks.