fibre-harvest
High Quality Tops and Worsted Yarns
Designed & Spun in Devon

Delivery & Returns

DELIVERY

Postage and packaging charges are based on the total value of your order.

STANDARD DELIVERY in the UK … sent via Royal Mail 1st class post or 1st class recorded post

Large Letter = 2.00
Up to 200 grams = 4.00
Up to 1000 grams = 5.00
Up to 5000 grams = 8.00

Large Letters are flat parcels, so orders with just Annuals, Shade Cards and/or patterns.

Mainland UK items over 200g will be sent via 24 hour courier (DPD). Items under 200g (and non mainland UK) will be sent via Royal Mail 1st class recorded.

- DELIVERY in the EU … sent via Royal Mail Airmail class post

Large Letter = 4.50
Up to 200 grams = 9.00
Up to 500 grams = 11.00
Up to 1000 grams = 13.00
Up to 2000 grams = 18.00
Up to 5000 grams = 25.00

Large Letters are flat parcels, so orders with just Annuals, Shade Cards and/or patterns.

Please contact us via phone (01598 752490) or email (juliet@jarbon.com) to arrange postage if you would like to place an order over 5000g (5kg).

- DELIVERY to Australia and New Zealand … sent via Royal Mail Airmail class post

Large Letter = 6.00
Up to 200 grams = 12.00
Up to 500 grams = 16.00
Up to 1000 grams = 20.00
Up to 2000 grams = 27.50
Up to 5000 grams = 37.00

Large Letters are flat parcels, so orders with just Annuals, Shade Cards and/or patterns.

Please contact us via phone (01598 752490) or email (juliet@jarbon.com) to arrange postage if you would like to place an order over 5000g (5kg).

- DELIVERY to Rest of the world … sent via Royal Mail Airmail class post

Large Letter = 6.00
Up to 200 grams = 12.00
Up to 500 grams = 16.00
Up to 1000 grams = 18.00
Up to 2000 grams = 25.00
Up to 5000 grams = 35.00

Large Letters are flat parcels, so orders with just Annuals, Shade Cards and/or patterns.

Please contact us via phone (01598 752490) or email (juliet@jarbon.com) to arrange postage if you would like to place an order over 5000g (5kg).

If you are ordering by post or email please add the appropriate charge to your order. If you are ordering online then the P&P charges will be calculated for you and added when you check out.

Standard Delivery prices within the UK are either Royal Mail 1st Class Recorded Delivery or Parcel Post including insurance and packaging. Prices for Europe and the rest of the world are standard Royal Mail Airmail Post.  All our orders delivered by Royal Mail within the UK will require a signature on delivery.  Some orders may be sent via courier, rather than Royal Mail if appropriate, even if courier not selected – in which case we will notify you via email.

Courier delivery will be delivered one day after confirmation of the order by ourselves.  Any order placed after 11am will be processed on the next working day.  Unfortunately we do not have an option to select courier delivery outside the UK mainland. All our orders delivered by courier will require a signature on delivery.

All in stock products are despatched within 48 hrs Monday to Friday. If the product is out of stock we will contact you to advise of earliest delivery date. Orders received after 2pm will be processed next working day.

For any very urgent orders or queries please e-mail or phone us.

RETURNS

If you are unhappy with your purchase, for any reason, please return the goods to us (unused and in their original packaging) within 10 days of receipt, for exchange or full refund, stating your reason for return.

Please note: all postage and packaging costs are the customer’s responsibility when returning items. We cannot be held responsible for goods lost or stolen in transit.

John Arbon Textiles & Fibre Harvest - British makers of yarns and fibres

Welcome to John Arbon Textiles' website, every page adorned with our luxury Yarns & Fibre Tops, a fine array of woolly wonders.

Nestled in the heart of North Devon, our Mill is one of only a handful of small-scale, specialist worsted processing & spinning Mills still operating in the UK. Full of refurbished machinery John has rescued over the years, with some newer additions along the way, the Mill is where we create, develop and make all our Yarn & Fibre Tops ranges. The new Mill arrival, Italian cone winder (Gino) has settled in splendidly, whilst Gillian the skeiner (one of our oldest machines at over 100 years of age) has had a re-vamp & is running smoother than ever.

Some of our ranges are... Knit by Numbers (100% organically farmed Merino in over 100 gradient shades), Exmoor Sock (our newest addition), Exmoor Zwartbles 4ply & DK (wonderfully woolly & hardwearing), Harvest Hues (bouncy with deep, rich shades), and Devonia (brimming with drape and lustre). Many of these glorious ranges are made using sheep reared and sheared on our doorstep in Devon, as it is important to John to incorporate local & rare breed fleeces wherever possible.

This last year has been a rollercoaster of woolly excitement - we passed the sock side of our business onto Kim Kearney (Arbon Socks) in order to focus wholeheartedly on producing our specialist Yarn & Tops. Our South Molton Mill folk, led enthusiastically by John, are Helena, Jack, Phil, Tash & Frankie (who's come back to the fold proper) - a fantastic team of woolly magicians. Generous amounts of backup comes from Juliet & Sonja (an invaluable new addition) based at our Lynton shop & office, which steadfast assistance from Judi & Ginette.

2019 sees our 5th Mill Open Weekend & Sale on 8th & 9th June, whilst we look forward to attending shows such as Unravel, Edinburgh Yarn Festival, Wonderwool, Woolfest, Fibre East & Yarndale.

Thanks to all our loyal customers for your warm wholehearted support & encouragement. We couldn't do it without you.

All the best indeed

John & Juliet

Jarbon




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