Delivery & Returns

SHIPPING SALE

We are still open and sending orders our as usual, albeit with a skeleton crew (so as to be able to maintain strict social distancing protocols). So please be aware that your order will take longer to ship than usual. Thank you in advance for your patience on this front and we hope that our woolly wares will brighten your day when they do arrive!

We have also decided to revise our shipping rates until the end of April, 2020. So we'll now be offering: 

  • Free Shipping on all UK orders over £35.00 
  • Half Price Shipping on all international orders over 500g 

This offer applies to our standard postage rates listed below. Hurrah! We hope this offer will help you find a fab project to help keep your hands busy and your mind soothed... perfection 

DELIVERY INFORMATION

Delivery within the UK is either Royal Mail 1st Class Post or via courier. Courier delivery requires a signature, and will be delivered within 48 hours from shipping confirmation. 

Prices for Europe and the Rest Of World are Royal Mail Airmail Post Tracked and Signed. Unfortunately we do not have a standard option to select courier delivery outside the UK mainland. Although, this can be arranged via email and we may select to courier your order if it is large or bulky. 

All in stock products are dispatched within 48 hrs Monday to Friday. If the product is out of stock, then we will need to process / spin up another batch for you. If this is the case then we will contact you to advise you of the earliest delivery date. For any very urgent orders or queries please email or phone us. Thank you.

If you are ordering online then the P&P charges will be calculated for you and added when you check out. If you are ordering by post or email please be aware that we will add the appropriate charge to your order.

DELIVERY PRICES

STANDARD DELIVERY in the UK

Large Letter (up to 24 g) = £2.00
Up to 200 g = £4.00
Up to 1 kg = £5.00
Up to 5 kg = £8.00

Large Letters are flat parcels, so orders with just Annuals, shadecards and/or patterns.
Mainland UK items over 200 g will be sent via 48 hour courier (DPD). Items under 200g (and non mainland UK) will be sent via Royal Mail 1st class Post.

DELIVERY in the EU … sent via Royal Mail Airmail Post Tracked and Signed

Large Letter (up to 24 g) = £4.50
Up to 200 g = £9.00
Up to 500 g = £11.00
Up to 1 kg = £13.00
Up to 2 kg = £18.00
Up to 5 kg = £25.00

Large Letters are flat parcels, so orders with just Annuals, shadecards and/or patterns.
Please contact us via phone (+44 (0)1598 752490) or email ([email protected]) to arrange postage if you would like to place an order over 5 kgs.

DELIVERY to Australia and New Zealand … sent via Royal Mail Airmail Post Tracked and Signed

Large Letter (up to 24 g) = £6.00
Up to 200 g = £12.00
Up to 500 g = £16.00
Up to 1 kg = £20.00
Up to 2 kg = £27.50
Up to 5 kg = £37.00

Large Letters are flat parcels, so orders with just Annuals, shadecards and/or patterns.
Please contact us via phone (+44 (0)1598 752490) or email ([email protected]) to arrange postage if you would like to place an order over 5 kgs.

DELIVERY to Rest Of World … sent via Royal Mail Airmail Post Tracked and Signed

Large Letter (up to 24 g) = £6.00
Up to 200 g = £12.00
Up to 500 g = £16.00
Up to 1 kg = £18.00
Up to 2 kg = £25.00
Up to 5 kg = £35.00

Large Letters are flat parcels, so orders with just Annuals, shadecards and/or patterns.
Please contact us via phone (+44 (0)1598 752490) or email ([email protected]) to arrange postage if you would like to place an order over 5 kgs.

RETURNS

If you are unhappy with your purchase for any reason, please return the goods to us (unused and in saleable condition) within 28 days of receipt, for exchange or full refund, stating your reason for return.

Please note: all postage and packaging costs are the customer’s responsibility when returning items. We cannot be held responsible for goods lost or stolen in transit.